Draft — this page is under review and will be finalised before launch.
Refund Policy
Last updated 2026-10-25
Cancelling
You can cancel a subscription at any time from your account page or the app (Settings → Account → Manage subscription). You keep your plan and remaining replies until the end of the current billing period, and you won't be charged again.
Refunds
- If you were charged by mistake, or NextReply didn't work for you, contact us within 14 days of the charge and we'll refund it.
- Otherwise, payments for a billing period that has started aren't refunded, except where the law requires it.
- When a payment is refunded, the replies included in that billing period are removed from your account.
Free replies
Free, trial and bonus replies have no cash value and can't be refunded or exchanged.
Contact
[contact email to be confirmed] — please include the email address you sign in with.